Now Hiring!

Project Coordinator

Who we are

We’re a small but dynamic relocation consultancy, supporting the London and St. Thomas areas that help individuals and families transition smoothly to their new communities. Our mission is to deliver personalized, high-touch service to our clients while staying agile and organized behind the scenes. That’s where you come in.

To apply

Submit resume and cover letter to: careers@citymatch.ca by the end of day Aug 4, 2025.

The position

Are you an organized, tech-savvy professional with a passion for creating seamless systems and delivering exceptional client experiences? Join our fast-paced relocation consultancy as a Project Coordinator, where your skills in communication, customer service, and project management will make a real impact.

Part-time with potential to become Full-time (approx 15 - 20 hrs/ week).

JOB DESCRIPTION

As our Project Coordinator, you’ll be at the heart of our operations. You’ll work closely with our team and clients to ensure everything from home searches to settlement services runs like clockwork. You'll also be responsible for optimizing, tracking and managing our workflows in Monday.com, our central project management platform.

DUTIES AND RESPONSIBILITIES

  • Design, implement, and continuously refine workflows and automations within Monday.com to support service delivery and operational efficiency

  • Track and monitor individual client journeys, ensuring each stage of the relocation process is progressing smoothly

  • Provide ad hoc administrative support to relocation coaches to help keep services on schedule and clients informed

  • Coordinate relocation support services, acting as a key point of contact for clients and service partners

  • Ensure timely follow-up and completion of tasks, keeping projects on track and team members informed

  • Communicate clearly and professionally with clients, demonstrating empathy, professionalism, and proactive support

  • Track progress and generate reports to support data-driven decision making

SALARY AND BENEFITS

  • $20-$24 per hour, depending on experience.

  • Hybrid (90% Remote / 10% In person).

The ideal candidate

REQUIRED QUALIFICATIONS

  • Strong expertise in Monday.com, including workflow design, automation, dashboards, integrations, and user training

  • Proven experience in project coordination or operations, ideally in a service-based or client-facing business

  • Exceptional communication and organizational skills

  • A natural problem-solver with strong attention to detail

  • Customer-focused mindset with a calm, confident presence in high-touch interactions

  • Ability to work independently and thrive in a fast-paced, flexible environment

DESIRABLE SKILLS

  • Experience in relocation services, HR support, client onboarding or real estate administration;

  • Familiarity with other tools we use (e.g., Google Workspace, Slack, Zoom)

BRING YOUR STRENGTHS

We’re also open to leveraging special skills or experience you bring to the table. Whether it's billing and invoicing, marketing and social media, content creation, customer service, community engagement, or event management, we’d love to know what you can contribute beyond the core responsibilities. The right candidate may find opportunities to shape this role based on their unique strengths and interests.

REQUIRE ACCOMMODATIONS?  

CityMatch is committed to providing an inclusive and accessible experience for all applicants, if you require any accommodations during the hiring process, please let us know and we will work with you to meet your needs.