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Meet
Susan


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Meet
Susan


Hi, I'm Susan Steven,

Although, once a newcomer to Canada, I have been calling London my home for many years and I feel fortunate that I’ve had the chance to experience living in a number of different neighbourhoods within our city.  As an involved community member and organizer, I have gained more understanding of what makes each of our neighbourhoods unique and special.  In my role as a Relocation Specialist I’m excited to help you make London your home, share my knowledge of what our city has to offer, and supporting you as you make your transition to live in the Forest City. 

I'm looking forward to working with you!


How to contact me.


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Concierge Services


Concierge Services


Included in your relocation package is up to two hours of concierge time to help you settle in to your new home. Your concierge will be happy to help you with any of the services listed below.


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Pick up and transport to local shops and shopping centres to purchase light household supplies, clothing or other needs.


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Pick up and transport to Jysk and local furniture shops.*


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Pick up and transport to purchase a city bus pass.


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Pick up and transport from bridge housing location to long-term housing accommodation


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Assistance with arranging rental deposits when properties do not accept wire transfers or credit cards (please note that banking fees apply).

 
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Pick up and transport to grocery store - including speciality grocery stores


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Pick up and transport to Ministry of Transportation for license exchange.**


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Pick up and transport to register for Social Insurance Cards.


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Custom virtual viewing for a select apartment - includes photos and videos of unit and building.***


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Pre-arrival key pick up and delivery service for late arrivals when the rental office is closed.


Need something different? 

Please let us know and we'll let you know if we can accommodate your request.


Important Notes

* Furniture transportation is not included in the concierge program. If you require assistance with moving furniture, we are happy to refer Brawny Movers and City Centre Storage for in-city moving help.
** Please note that due to long wait periods, if you wish to use your concierge for this, you must arrive at the Ministry of Transportation no later than 8:30 am to avoid a long wait and exhausting your allotted time.
*** Due to privacy legislation the apartment must be vacant in order to take photos/videos.
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Pro Tips


Pro Tips


How to Make the Most of Your Concierge Service

  • Please be punctual. It is important that you meet your concierge at the time of your scheduled appointment. This means, that if your concierge is picking you up at your apartment building, please be ready and wait for her in the lobby of your building so can keep an eye out for her. Many of you will not have arranged for your cell phone plans and may not have wifi to reach by email so it makes it impossible for them to reach you and vice versa.
  • Pre-book your concierge time in advance with your assigned concierge to ensure you book a time that works best for you. This is a busy time and our concierge team can get booked up quickly.
  • Advise your concierge what you need to do and accomplish at the time you request your session so they can inform you if the time available will be sufficient and if you may need to prioritize. They can also make recommendations based on your needs.
  • Activities like banking appointments are not ideal for concierge as they can take up to 1 hour and 30 minutes which will exhaust your 2 hour session quickly. Instead, CityMatch recommends that you consider opening up your bank account on your own at a nearby branch (CityMatch can help identify the nearest branch). 
  • If you need to reschedule, please provide 24 hours notice and the concierge will provide you with the next available opening. 
  • Concierge hours must be used in a single session.

Enjoy Your Time!