Hi, I'm Susan Steven,
Although, once a newcomer to Canada, I have been calling London my home for many years and I feel fortunate that I’ve had the chance to experience living in a number of different neighbourhoods within our city. As an involved community member and organizer, I have gained more understanding of what makes each of our neighbourhoods unique and special. In my role as a Relocation Specialist I’m excited to help you make London your home, share my knowledge of what our city has to offer, and supporting you as you make your transition to live in the Forest City.
I'm looking forward to working with you!
Included in your relocation package is up to two hours of concierge time to help you settle in to your new home. Your concierge will be happy to help you with any of the services listed below.
Pick up and transport to local shops and shopping centres to purchase light household supplies, clothing or other needs.
Pick up and transport to Jysk and local furniture shops.*
Pick up and transport to purchase a city bus pass.
Pick up and transport from bridge housing location to long-term housing accommodation
Assistance with arranging rental deposits when properties do not accept wire transfers or credit cards (please note that banking fees apply).
Pick up and transport to grocery store - including speciality grocery stores
Pick up and transport to Ministry of Transportation for license exchange.**
Pick up and transport to register for Social Insurance Cards.
Custom virtual viewing for a select apartment - includes photos and videos of unit and building.***
Pre-arrival key pick up and delivery service for late arrivals when the rental office is closed.
Please let us know and we'll let you know if we can accommodate your request.
* Furniture transportation is not included in the concierge program. If you require assistance with moving furniture, we are happy to refer Brawny Movers and City Centre Storage for in-city moving help.
** Please note that due to long wait periods, if you wish to use your concierge for this, you must arrive at the Ministry of Transportation no later than 8:30 am to avoid a long wait and exhausting your allotted time.
*** Due to privacy legislation the apartment must be vacant in order to take photos/videos.