High-touch and tailored to you.
The CityMatch Difference.
Worry less. Arrive ready.
At CityMatch, we recognize that we have two clients in every relocation engagement. You need a relocation partner who can deliver cost-effective services that make the process easier for you and your new hire while also helping you build engagement and a strong relationship through the onboarding process. Your talented new employee also needs to know that someone is there to support them through a stressful process and that they belong where they land. This is what we do. And we love it!
Our service is high-touch and tailored so you and your employee can trust you’re in good hands. From pre-departure planning to housing support to settling-in and after-care, we act as a dedicated guide to your employees so they can worry less and arrive ready to contribute to your team. With an extensive online resource library (CityWise), experienced relocation coaches and HR expertise on our team, we make the relocation process simple for your team by providing London-specific answers to burning relocation questions (so you don’t have to) and tailoring our approach to your business. For employers who wish to establish extended onboarding support for their employees, we offer a co-branded version of CityWise to provide a more cohesive experience.
What to expect at every step!
Expert Relocation Coaching Support
City Orientation
Discovery consultation
Service & process review so the employee knows what to expect
Community & housing orientation
Pre-Departure Planning
Pre-departure planning support to ensure a smooth exit and a soft landing
Housing, schooling, travel, and lifestyle guidance to inform important decisions and alleviate stress
Arrival Services
Expert guidance on getting to London & short-term accommodations
Welcome services, including as-needed meet-and-greet & city tour
Home Finding
Local housing expertise (rent or purchase) to find a home in the right neighbourhood at the right budget and navigate the application, deposit and leasing process
Assistance with move-in readiness (inspections, utilities, insurance)
Settling-In Services
Settling-in action plan & scheduling assistance for important, time-sensitive items (SIN, OHIP, banking, childcare, schooling, healthcare)
Relevant network introductions for employees (and spouses looking for work)
Self-guided support via CityWise to address common questions & challenges
After Care
Continued outreach to employees & families to build deeper roots in London
Curated newsletters to highlight London's ongoing & unique offerings